HÄUFIGE FRAGEN / FAQ
Where does the products shipped from?
I live in Lithuania and all my products are shipped from Lithuania.
What countries do I ship to? What method?
I ship Worldwide, by post. Each parcel will have tracking number.
COVID update: From 11 May I learned that some countries doesn't accept parcels on temporary basis and I am not able to ship there. I have added only countries that I can ship to. If you don't find Your country, so probably it restricted incoming parcels.
How much is the shiping cost?
Postage rates are calculated based on your location, the size and weight of your order, so it’s difficult to estimate a general shipping charge. To find out an exact shipping cost, please add your desired items and a delivery address to your basket.
What payment method are possible?
You can pay with Payment card or Paypal
Can I return the goods?
I am trying to put on my website only tested and user-friendly items. I believe you will be happy with the results. If you want to return item before You have used it I will give You full refund after I receive item back to me. Please kindly note I will not make a refund for postage charges. I cannot give you refund for used mold. Please read further FAQ regarding bubbles.
How long does it take for products to arrive?
FeDex delivers within one week.
Standard post service from my experience it is usually 2-5 weeks outside EU and 1-2 weeks within EU. If it is already more than 30 days after shipping day (that happens very rarely less than 1%) please kindly let me know and I will initiate searching for parcel procedure, that can be initiated only after 30 days and usualy works really well. All my parcels have reached the destination so far.
With current COVID-19 situation I notice delays in orders. It is understandable, having in mind additional load on Post workers. Also my husband advised me that most of the regular Flights are cancelled and they were great help for parcels to travel, now there are quite limited amount of planes (mostly cargo) and parcels might wait longer for desired route. I am trying to monitor all deliveries, but it is quite difficult. So please let me know if 30 days after the parcel been shipped you still cannot see any movement/additional details on tracking page and I will then fill special request to Lithuanian post and then they are starting to search for parcel. They reserve up to 60 days for that procedure. So far all parcels have reached their destination. Let's hope all this Virus situation will not affect this. If you will send me request about Your parcel earlier, there is nothing I will be able to do.
Why you don't have any bubbles?
I am using Pressure pot/chamber for pretty much all my resin castings that physically fit into the pressure chamber. I have purchased my Pressure pot after watching this video. https://youtu.be/oLVJ3Yk1LvY
I haven't done any vigorous research and paid quite substantial amount - about 600 EUR. You can definitely find cheaper version, I liked sturdy look of this pot and I am really happy with it. I am using it pretty much every day and I think it was the best investment so far. Actually I really want to buy second one slightly larger. Do I recommend to purchase pressure pot? Let's say at that day I was deciding between additional Jimmy choo pair of shoes and Pressure pot, so that time Jimmy Choo lost. Time shows that I have now returned all the cost I have invested in Pressure pot. But even if not, I wouldn't mind having it. It gives me time. Instead of watching over the resin and catching bubbles, I am just pouring the resin into molds (not necessary crystal molds) and just put it to the pot, turn on the air pump for 2 minutes and leave it for 12 hours under pressure. Then I got flawless results. Each time. Doesn't matter what resin I am using. So I cannnot tell you what is best for you. But it was definitely best for me.
How to convert EUR to USD, INR, RUB, CAD, AUD, GBP etc. ?
You can find Exact rate at Your bank website or Paypal.
You can use reference rate to understand value. Open Google, enter: Convert EUR to XXX and probably you will get this website
https://www.xe.com/currencyconverter/convert/?Amount=1&From=EUR&To=USD
I am using it all the time when purchasing in other currencies than EUR.
